Front-of-House Training Track

Who is this track for?

This track is designed for individuals who thrive in organization and making strong first impressions. You will master the host stand, reservations, and seating flow.

check Aspiring hosts and head waiters for premium venues.
check Detail-oriented individuals who excel at managing reservations.
check Natural communicators who can handle waiting lists under pressure.

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Practical focus, not just theory.

We focus strictly on the systems, communication, and habits you need on the floor. IHA Vietnam prepares you for the reality of premium hospitality.

What you will practice

Intensive hands-on training focusing on exactly what employers look for.

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First Impressions

Set the tone from the moment guests arrive.

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Host Stand Workflow

Organize the stand for peak operational efficiency.

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Reservations

Manage bookings and avoid over-seating.

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Seating Flow

Pace the dining room to protect the kitchen and servers.

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Phone & Zalo Comm

Professional digital and vocal communication.

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Waiting Flow

Keep waiting guests happy and informed.

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Pressure Management

Stay calm and composed during peak rushes.

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VIP Handling

Recognize and accommodate special guests.

Your 6-week path

A structured progression from absolute basics to workplace-ready habits.

Week 1

Standards and Foundation

Understanding the critical role of the host in revenue and guest satisfaction.

Week 2

Host Stand and Tools

Organizing reservations, understanding table numbers, and physical stand setup.

Week 3

Communication and Timing

Phone etiquette, Zalo professional standards, and greeting arriving guests.

Week 4

Repetition and Drills

Seating rotation drills, walking guests to tables, and menu presentation.

Week 5

Mock Service

Simulated rush hours, handling walk-ins vs reservations, and waitlist management.

Week 6

Practical Checks

Final operational test and Certificate of Completion review.

How you learn

Our proven training flow builds confidence through repetition.

Step 1

Learn the standard

Understand the 'why' behind international service standards.

Step 2

Watch and practice

Observe trainer demonstrations and execute the movements yourself.

Step 3

Repeat drills

Build muscle memory through structured, timed repetition.

Step 4

Receive feedback

Get direct, immediate corrections from experienced trainers.

Step 5

Practical checks

Prove your readiness in simulated high-pressure service scenarios.

What you leave with

Tangible skills and recognition to start your hospitality career.

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Practical service habits

Built-in muscle memory for fast, efficient workflow.

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Communication confidence

The ability to speak with guests calmly and professionally.

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Workplace readiness

An understanding of how real venues operate under pressure.

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Certificate of Completion

The Certificate of Completion is an academy-issued recognition of participation and practical training. It is not a government diploma or guaranteed employment credential. It proves to employers that you have actively trained under international service standards.

Founding student tuition

Choose your training path. Final tuition, schedules, payment options, and cohort availability are subject to rollout planning and operational readiness.

Single 6-week track

Best Value

Early pay-in-full seat

5,000,000 VND

Limited selected founding student seats.

Apply for the cohort

Standard founding seat

6,000,000 VND

Best option for most students joining one track.

Get launch updates

Late founding seat

7,000,000 VND

Applies after early seats are filled.

Join the waitlist

Multi-track pathways

2-track pathway

Two 6-week tracks

11,000,000 VND

Ask about pricing

3-track pathway

Three 6-week tracks

15,500,000 VND

Ask about pricing

Ultimate

Complete Hospitality Pathway

All 4 tracks, 24 weeks total.

20,000,000 VND

Apply for the cohort

Frequently asked questions

Do I need experience to join?

No. This track is designed to be beginner-friendly. We start from the foundational standards and build your skills step by step.

How long is the track?

The track runs for exactly 6 weeks, focusing heavily on hands-on repetition and practical hospitality training.

What language is the training in?

Training is delivered in Vietnamese, using international hospitality English terminology where appropriate for workplace readiness.

Will I receive a certificate?

Yes. Upon passing your final practical checks, you will receive an academy-issued Certificate of Completion.

Can I take more than one track?

Absolutely. Many students opt for the 2-track or 3-track pathways to broaden their skills across the restaurant or hotel floor.

How do I apply?

Right now, we are accepting applications for our founding student waitlist. Join the waitlist to secure your spot in line.

Ready to start?

Join the founding student waitlist today, or explore our other programs if you want to compare your options.

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