Raising the standard of hospitality service in Vietnam
IHA Vietnam is a hospitality training and workforce development company helping employers strengthen their teams and helping people build practical service skills for hospitality careers.
Why IHA Vietnam exists
Vietnam's hospitality industry continues to grow, but employers need people who can communicate professionally, understand service standards and perform confidently in real guest environments.
At the same time, many people entering hospitality have limited access to practical training that prepares them for those expectations.
IHA Vietnam exists to help close that gap through practical training, workforce development and closer alignment between learning and the needs of hospitality employers.
EMPLOYERS
Develop stronger hospitality teams through structured practical training and customized operational workshops.
WORKFORCE
Build practical service and guest communication skills for long-term hospitality careers across Vietnam's main hubs.
INDUSTRY
Support stronger and more consistent service standards across hotels, resorts, restaurants, and venue operations.
Who IHA serves
We work with key stakeholders across the hospitality ecosystem to build practical capability.
domain Hospitality Employers
Hotels, resorts, restaurants and service businesses looking to strengthen frontline and supervisory capability.
school Hospitality Professionals & Learners
People developing practical service, communication and career-ready hospitality skills.
handshake Hospitality Groups & Industry Partners
Organizations interested in workforce development, employer training and industry collaboration.
hub Strategic Partners
Organizations that can contribute to hospitality workforce development and service excellence in Vietnam.
What IHA does
Four primary pillars supporting hospitality teams and career learners.
Employer Training
Practical training for hotels, resorts, restaurants and service businesses, including customized employer workshops.
Practical Skills Training
Structured hospitality learning designed to help participants build service, communication and guest-facing skills through practical application.
Workforce Development
Learning pathways that support employee development, career preparation and stronger hospitality workforce capability.
Industry Partnerships
Collaboration with employers and industry partners to better understand workforce needs and strengthen the connection between training and hospitality operations.
Practice before pressure
Hospitality skills become stronger through practice, feedback and repetition. IHA creates structured training environments where participants can learn, practice, make corrections and build confidence before those skills are tested in real guest situations.
1. LEARN
Understand the standard and principles of guest service.
2. PRACTICE
Apply the skill in a controlled, supportive environment.
3. COMMUNICATE
Use the skill in realistic hospitality situations and dialogue.
4. FEEDBACK
Identify strengths and areas for immediate improvement.
5. DEMONSTRATE
Show practical application and readiness on the job.
How IHA works with employers
A structured 5-step engagement process for hospitality businesses.
Understand the Operation
Learn about the employer, workforce and service environment.
Identify the Need
Determine where structured training can realistically help.
Configure Training
Adapt training around the team and relevant priorities.
Deliver & Practice
Use practical instruction, exercises and hospitality scenarios.
Review Learning
Evaluate learning evidence, employer feedback and next steps.
Company Leadership
Hoàng Hữu Kim Ngân & Kevin Thornton
Bridging International Standards with Vietnamese Hospitality
Hoàng Hữu Kim Ngân
— CEO & Legal Representative, IHA VietnamHoàng Hữu Kim Ngân leads IHA Vietnam with a strong understanding of Vietnamese culture, communication and local operating context. Her perspective helps ensure IHA's training and workforce-development programs remain practical, relevant and grounded in the realities of hospitality in Vietnam.
Kevin Thornton
— Co-Founder, IHA Vietnam | CEO, IHA Vietnam Holdings, LLCKevin Thornton brings more than 20 years of hospitality, event-service, frontline operations, team leadership and service-system experience. His background informs IHA's practical approach to service standards, employee development and hospitality training.
Kevin Thornton and Hoàng Hữu Kim Ngân founded IHA Vietnam to combine practical hospitality experience with Vietnamese market and cultural understanding.
Built for consistent delivery
IHA is developing structured training systems designed to support consistent learning experiences as the company grows.
Structured Curriculum
Clear training objectives, practical exercises and structured learning frameworks.
Practical Standards
Training built around real hospitality service situations and direct application.
Employer-Informed
Training shaped by real operational needs and employer partner feedback.
Repeatable Systems
Processes designed to support consistent delivery across cohorts and employer engagements.
IHA Vietnam at a glance
Key corporate and legal facts.
Find your path with IHA Vietnam
Whether you are developing your service skills or seeking training support for your hospitality workforce, we welcome your connection.
I'M LOOKING FOR TRAINING
Explore practical hospitality learning and workforce-development opportunities.
I REPRESENT AN EMPLOYER
Explore employer workshops, workforce development and hospitality team training.