Founding student waitlist active, launch tuition starting at 5,000,000 VND. Join the waitlist →
6-Week Duration Beginner Friendly Certificate of Completion

Hotel Service Basics

Build the foundation for a global career in premium hotel operations.

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Who is this track for?

Ideal for future hoteliers looking to understand cross-department standards. You will master professional greetings, front desk basics, and luxury guest service.

  • check Future hotel staff aiming for 4-star and 5-star properties.
  • check Front desk agents wanting to elevate their service standards.
  • check Individuals looking for a broad foundation in luxury hospitality.
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Practical focus, not just theory.

We focus strictly on the systems, communication, and habits you need on the floor. IHA Vietnam prepares you for the reality of premium hospitality.

What you will practice

Intensive hands-on training focusing on exactly what employers look for.

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Professional Greetings

The standard for welcoming hotel guests.

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Front Desk Basics

Understanding check-in flow and guest interaction.

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Guest Requests

Handle in-room dining and concierge queries.

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Room Standards

Recognize the benchmarks of a premium room.

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Cross-Dept Comms

Coordinate with housekeeping and maintenance.

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Presentation

Maintain immaculate personal grooming standards.

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Hospitality English

Learn essential global service vocabulary.

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Service Recovery

Turn complaints into loyal guest experiences.

Your 6-week path

A structured progression from absolute basics to workplace-ready habits.

Week 1

Standards and Foundation

Introduction to the luxury hotel mindset, grooming, and posture.

Week 2

Workflow and Setup

Understanding hotel departments, front desk organization, and property layout.

Week 3

Communication and Timing

Phone etiquette, face-to-face greetings, and essential hospitality English phrases.

Week 4

Repetition and Drills

Handling common guest requests, luggage flow, and cross-department communication.

Week 5

Mock Service

Simulated check-ins, VIP arrivals, and service recovery scenarios.

Week 6

Practical Checks

Final operational test and Certificate of Completion review.

How you learn

Our proven training flow builds confidence through repetition.

Step 1

Learn the standard

Understand the 'why' behind international service standards.

Step 2

Watch and practice

Observe trainer demonstrations and execute the movements yourself.

Step 3

Repeat drills

Build muscle memory through structured, timed repetition.

Step 4

Receive feedback

Get direct, immediate corrections from experienced trainers.

Step 5

Practical checks

Prove your readiness in simulated high-pressure service scenarios.

What you leave with

Tangible skills and recognition to start your hospitality career.

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Practical service habits

Built-in muscle memory for fast, efficient workflow.

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Communication confidence

The ability to speak with guests calmly and professionally.

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Workplace readiness

An understanding of how real venues operate under pressure.

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Certificate of Completion

The Certificate of Completion is an academy-issued recognition of participation and practical training. It is not a government diploma or guaranteed employment credential. It proves to employers that you have actively trained under international service standards.

Founding student tuition

Choose your training path. Final tuition, schedules, payment options, and cohort availability are subject to rollout planning and operational readiness.

Single 6-week track

Best Value

Early pay-in-full seat

5,000,000 VND

Limited selected founding student seats.

Apply for the cohort

Standard founding seat

6,000,000 VND

Best option for most students joining one track.

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Late founding seat

7,000,000 VND

Applies after early seats are filled.

Join the waitlist

Multi-track pathways

2-track pathway

Two 6-week tracks

11,000,000 VND
Ask about pricing

3-track pathway

Three 6-week tracks

15,500,000 VND
Ask about pricing
Ultimate

Complete Hospitality Pathway

All 4 tracks, 24 weeks total.

20,000,000 VND
Apply for the cohort

Frequently asked questions

Do I need experience to join?

No. This track is designed to be beginner-friendly. We start from the foundational standards and build your skills step by step.

How long is the track?

The track runs for exactly 6 weeks, focusing heavily on hands-on repetition and practical hospitality training.

What language is the training in?

Training is delivered in Vietnamese, using international hospitality English terminology where appropriate for workplace readiness.

Will I receive a certificate?

Yes. Upon passing your final practical checks, you will receive an academy-issued Certificate of Completion.

Can I take more than one track?

Absolutely. Many students opt for the 2-track or 3-track pathways to broaden their skills across the restaurant or hotel floor.

How do I apply?

Right now, we are accepting applications for our founding student waitlist. Join the waitlist to secure your spot in line.

Ready to start?

Join the founding student waitlist today, or explore our other programs if you want to compare your options.

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